Orders & Shipping

 

Orders

Please note all orders are subject to availability and acceptance.

If for any reason the items you purchased are sold out, we will notify you by email as soon as possible and you will receive an immediate refund.

After you place your order, an email confirmation including an order number will be sent to the email address that was entered in your order form. Once payment has been approved your order will be packed and dispatched and you will be notified by email.

Please note we cannot guarantee that colours on the website will be true to life. This depends partly on the colour setting of your computer and monitor.

For all online customer service and product enquiries, please email us on eshop@yeojinbae.com or call us on (03) 9534 4140 between 10am – 5pm Monday to Friday (AEST).

 

Delivery & Shipping– Australia

Within Australia we use Express Post - tracking number is provided once order is shipped.

Orders are sent during normal business hours Monday to Friday (excluding public holidays) with purchases made on weekends or public holidays processed on the next business day.

Deliveries via Express Post to metropolitan areas will usually arrive within 48 hours of shipping. Bulky packages or regional areas may take 2-5days.

Please note Express Post is not classified as registered post. Lost or stolen items are not covered and are at the risk of the purchaser.

Shipping is $12 Flat Rate for all Australian purchases.

 

Delivery & Shipping – International

Orders from outside of Australia are shipped  via a trusted courier service - DHL, a tracking number is provided once order is shipped.

All deliveries are sent by courier and require a signature upon delivery.

Orders are sent during normal business hours Monday to Friday (excluding public holidays) with purchases made on weekends or public holidays processed on the next business day.

Deliveries will usually arrive within 4 business days of shipping. Bulky packages or regional areas may take longer. In addition orders shipped internationally may be subject to customs clearance procedures which can cause delays which are beyond our control.

Shipping is charged at a flat rate of $45.00 for all international purchases.

Please be aware that packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of Australia. Yeojin Bae takes every effort to ensure a quick and smooth delivery, but does not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country. Please note that lost or stolen items are not covered and are at the risk of the purchaser.

Yeojin Bae International Deliveries are “Delivery Duties Unpaid “ (DDU) . Shipping charge do not include possible taxes and duties which may be applied by customs in the country where the order originated. Any customs duties, foreign taxes or other fees which may be imposed will rest with the purchaser.

To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marking the order as a "gift", even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.

If you chose to refuse a shipment from Yeojin Bae you are responsible for the original shipping charges, duties and taxes and/ or other customs charges incurred as well as the cost of the shipping the order back to us.

 

Payment Methods

Payment can only be accepted by credit card using our secure checkout.

We accept Visa, Mastercard and American Express.

Please note transactions will appear on your statement as “ YB Concept Pty Ltd “.

Payment will be cleared from your account upon receipt of your order. The credit card you are using must be yours. All credit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of the payment method refuses to authorise the payment we will not be held responsible for any non-delivery. We take every precaution to make our site as secure as possible. SSL is used to encrypt and protect the data you send us over the internet to ensure that your details are safe. We do not hold any payment details on record.

All prices indicated and payments made on this site are in Australian dollars only and include GST.

On international orders the total price of your order will include 10% GST in your shopping cart, however this 10% will be deducted when your order is processed at checkout and your credit card is charged.

Please note when converting prices to another currency or when an item is charged to a credit card, a slight price variation may occur due to fluctuating exchange rates and credit card company charges.