Frequently Asked Questions

How do I know what size I am?
We have included a size chart as a reference guide – please see “size chart” link located on the bottom of our website.  We recommend getting a tape measure and measuring bust, waist and widest part of hips and comparing to the measurements we have provided.  Then compare your body measurements to our chart and follow the closest guide to your size.

What if I am in between sizes?
In this instance please email eshop@yeojinbae.com or call us on (03) 9534 4140 and we can give you more detailed information based on the  style you wish to purchase. We can measure up the garment  you are interested and discuss how you like the garment to fit on you- ie more fitted or looser when wearing. It is best if you could have your actual body measurements available.

The model is so tall, everything looks so short?
Our models are usual model height which means they average between 178cm – 182cm tall. We have adjusted pant lengths to allow for the longer leg length.All other styles appear much shorter  on the model then if you were average height of 165cm – 170cm tall. If you would like the actual finished length of a garment, please contact us and we can provide additional measurements.

Can I return or exchange a style?
All new season full priced and sale items can be fully refunded or exchanged for another size within 7days of delivery of your order. We do not refund initial shipping cost for goods returned unless faulty. Items we exchange for you will be reshipped at our cost. Your own return postage costs are not refundable.

All sales/exchanges must be sent with Returns Forms provided completed with a Returns Authorisation number and original invoice.
All returns are to be sent to

Yeojin Bae E-Shop
PO Box 1218
Windsor, VIC 3181, Australia

For more information please click on “Returns” located on the bottom of our website.

How long does postage take?

Within Australia we use Express Post. No signature is required on delivery. Deliveries usually arrive within 24 - 48 hours of shipping. For next business day delivery, Express Post items can be sent between all locations listed below: http://auspost.com.au/parcels-mail/delivery-areas.html

For International orders we use DHL International Express Courier which requires signature on delivery and is trackable online.
Deliveries will usually arrive within about 4 days of shipping

For more information please click on “Shipping” located on the bottom of our website.

What is the cost and terms of international shipping?

Shipping is charged at a flat rate of $45.00 for all international purchases.

Please be aware that packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of Australia. Yeojin Bae takes every effort to ensure a quick and smooth delivery, but does not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country. Please note that lost or stolen items are not covered and are at the risk of the purchaser.

Yeojin Bae International Deliveries are “Delivery Duties Unpaid “ (DDU) . Shipping charge do not include possible taxes and duties which may be applied by customs in the country where the order originated. Any customs duties, foreign taxes or other fees which may be imposed will rest with the purchaser.

To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marking the order as a "gift", even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.

If you chose to refuse a shipment from Yeojin Bae you are responsible for the original shipping charges, duties and taxes and/ or other customs charges incurred as well as the cost of the shipping the order back to us.

For more information please click on “Shipping” located on the bottom of our website.

How can we contact you?
For all enquires please email/call:

Yeojin Bae E-Shop
eshop@yeojinbae.com

+61 (0)3 9534 4140